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Please enter your 8- or 10-digit user number or your 8 - 50 character login name.

The PIN must have a length of minimal 5 and up to 8 characters.

You have not yet been activated or have you forgotten your login name/user number or PIN?
Please call us on +49 (0) 69 - 13680527 (Mon – Fri 8.00 a.m. – 6.00 p.m. CET) or get in touch with your advisor. Once you are activated for online banking, you will be sent your user number and PIN.

Login Name (alias)/user number
If logging in for the first time, enter your 10-digit user number (or 8-digit banking ID) in the login name/user number field. Once you have successfully logged in, you can go to Administration to issue a login name of your choice, amend or delete it, and display your user number. Once a login name has been issued, you can use it to log in or continue logging in with the 10-digit user number (or 8-digit banking ID).

PIN
Please enter a 5-8 digit PIN in this field. Once successfully logged in, you can amend your PIN at any time by using an iTAN under Administration.

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Our Contacts

Your contact in Beijing

Tony Zhang

+86 10 8567 6888

Commerzbank AG Beijing Branch, Suite 2602, C Tower Beijing Yintai Centre, No.2 Jianguomenwai Street Chaoyang District Beijing 100022/P.R. China

Your contact person in Shanghai

Dr. Björn Karassek

+86 21 5836 6666

Commerzbank AG Shanghai Branch, 37F, Shanghai World Financial Center, 100 Century Avenue, Shanghai 200120/P.R. China

Your contact person in Hong Kong

Volkhardt Kruse

+852 39880818

Commerzbank AG Hong Kong Branch, 15th Floor, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Service Hotline and Technical Support

Global Payment Plus (GPP)

Client Service Asia
+86 2138559779

Fax
+86 2168775069

Client Service Asia

German Technical Service Hotline

+49 69 13680527

Monday to Friday 8:00-18:00 (Central European Time)

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